Chengrui

FAQ

Q Do you offer spare parts?

A For the spare parts, we will supply the parts for free during one year guarantee period, also the parts supplying at original cost after that.
Q How is your after-sale service?

A We have a professional technology supporting team for your timely services. You can get the help you need in time by telephone, webcam, online chat (Google talk, Facebook, Skype). Please contact us once the machine has any problem. Best service will be offered.
Q How do we control product quality? What is the satisfaction of after-sales service?

A our company provides technical support and fittings for life. After-sales service isn't restricted by time and we will solve your problems in time. If you are caught in some problems when using our products, welcome to contact us at any time.
Q How long does it take to respond to customer inquiries?

A We have multiple online business people, the response is usually <2 hours.
Q Why do customers choose to cooperate with us?

A Our company has many years of production experience, with superior quality and good after-sales service.
Q Who are we?

A We are based in Hebei, China, our machines sell to South America(25.00%), Eastern Europe(25.00%), Mid East(25.00%), Eastern Asia(10.00%), North America(5.00%), Southeast Asia(5.00%), Southern Europe(5.00%).
Q How can we guarantee quality?

A Always a pre-production sample before mass production;
Always final Inspection before shipment;
Q What can you buy from us?

A Nail making machine,Coil nail making machine,Wire drawing machine,wire galvanizing machine,Other wire mesh machine and so on.
Q Why should you buy from us not from other suppliers?

A -15 years production experience for wire machines.
-Real factory,low price but high quality.
-Professional technical team
-Excellent sales teams
-Special quality control department
-100% after-sales service
Q What services can we provide?

A Accepted Payment Type: T/T, L/C, Cash;
Language Spoken: English, Spanish, Russian
As we all know, the after-sale service is very important for buying machines, if you have any problem, please feel free to contact me: + 86 15303230155.
Our engineer can also go to your country to help you install and train works for you.